You have the right to withdraw from the contract for the purchase of goods within 14 days from the date you, or a third party other than the carrier and indicated by you, take possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract through a clear statement (e.g., by letter sent by post or email). You may use the withdrawal form provided below, but it is not mandatory.
(Only complete and return this form if you wish to withdraw from the contract.)
To:
ESSETI SRL
VIA MASSA AVENZA 38/B
54100 MASSA (MS) – Italy
Email: info@essetimedia.com
I hereby notify you of my withdrawal from the contract for the purchase of the following goods:
Ordered on (date): _____________________
Received on (date): _____________________
Name of the consumer: _____________________
Address of the consumer: _____________________
Signature of the consumer (only if this form is sent on paper): _____________________
Date: _____________________
If you withdraw from this contract, we will refund all payments received from you, including the cost of standard delivery (excluding any additional costs incurred if you chose a delivery method other than our least expensive standard option), without undue delay and no later than 14 days from the date we are informed of your decision to withdraw.
The refund will be made using the same payment method you used for the original transaction, unless you explicitly agree otherwise. In any case, you will not incur any fees as a result of the refund.
You must return the goods to us without undue delay and no later than 14 days from the date you notified us of your intention to withdraw. The deadline is met if you send the goods back before the 14-day period has expired.
The goods must be returned in the same condition in which they were delivered, including the original packaging. Unless otherwise agreed or in cases of faulty delivery, you will be responsible for the return shipping costs.
The right of withdrawal does not apply to:
Goods made to measure or clearly personalized
Sealed products that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery
Perishable goods or goods with a short shelf life
Audio/video recordings or software that have been unsealed after delivery
Newspapers, magazines, or periodicals
Returned items must be in their original packaging, unused, undamaged, and with all labels and seals intact. We reserve the right to reduce the refund amount if the returned goods show signs of use or damage that affects their value.
Please ensure that all items are carefully packed to prevent damage during return shipping.
For any questions regarding returns, refunds, or the exercise of your right of withdrawal, please contact:
ESSETI SRL
VIA MASSA AVENZA 38/B
54100 MASSA (MS) – Italy
Email: info@essetimedia.com
Please note that you are responsible for any decrease in the value of the goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning.